Re: [ic] Orders to countries which have no states/provinces ?

[Stefan Hornburg <suppressed>]

Gert van der Spoel wrote:
> > -----Original Message-----
> > From: suppressed [mailto:interchange-
> > suppressed On Behalf Of Stefan Hornburg
> > Sent: maandag 5 november 2007 16:21
> > To: suppressed
> > Subject: Re: [ic] Orders to countries which have no states/provinces ?
> >
> > Gert van der Spoel wrote:
> > > > -----Original Message-----
> > > > From: suppressed [mailto:interchange-
> > > > suppressed On Behalf Of Peter
> > > > Sent: maandag 5 november 2007 12:33
> > > > To: suppressed
> > > > Subject: Re: [ic] Orders to countries which have no states/provinces
> > ?
> > > > On 11/04/2007 08:03 AM, Gert van der Spoel wrote:
> > > > > > -----Original Message-----
> > > > > > From: suppressed
> > [mailto:interchange-
> > > > > > suppressed On Behalf Of DB
> > > > > > Sent: zondag 4 november 2007 17:43
> > > > > > To: suppressed
> > > > > > Subject: [ic] Orders to countries which have no states/provinces ?
> > > > > >
> > > > > > > > IC 5.4.2 with a modified foundation catalog. On my checkout
> > form,
> > > > > > > > "State/Province" is a required field. Some countries however
> > have
> > > > > > > > no entries in the State table. When customers try to submit
> > orders
> > > > > > > > shipping to such a country, a rather cryptic error appears and
> > > > they
> > > > > > > > can't proceed (I use Skipjack). The error appears to be coming
> > > > from
> > > > > > > > Skipjack, but
> > > > > > I'm
> > > > > > > > not certain that Interchange isn't generating the error. Error
> > > > text
> > > > > > is:
> > > > > > > > (Payment process): There was an error accepting payment: Real-
> > time
> > > > > > > > charge failed. Reason: Length of customer state (-82)  Credit
> > Card
> > > > > > > > Information: Length of customer state (-82)
> > > > > > <snip>
> > > > > >
> > > > > > > The error says 'length of state' to be an issue. Are you sure
> > that
> > > > > > 'NONE'
> > > > > > > actually works?
> > > > > > > I would assume that the state-length expected is 2 characters. So
> > > > it
> > > > > > would
> > > > > > > be rejecting everything else.
> > > > > > > If that is the case I'd add a   <option VALUE='NA'>Not Applicable
> > > > > > > as option ...
> > > > > > >
> > > > > > > CU,
> > > > > > >
> > > > > > > Gert
> > > > > > Hi - NONE does work in my tests, and there are many examples in
> > the
> > > > > > State table of entries longer than 2 characters. Maybe 2 is a
> > > > minimum
> > > > > > but I'm not sure.
> > > > > Gotcha. Checked a SkipJack manual (2004) and minimum requirement
> > for
> > > > > state is 1 (actually 1-40 is allowed).
> > > > >
> > > > > So if you do not care about the State itself you could still go
> > with
> > > > the
> > > > > <option value='NA'>Not Applicable    setting. Then you do not need
> > > > the
> > > > > additional field.
> > > > >
> > > > > You could put a test in your form profile in case someone from the
> > US
> > > > > tries to be funny and Choose the 'NA' state ...
> > > > >
> > > > > As SkipJack is requiring at least 1 character you apparently cannot
> > > > > make the field optional.
> > > > Since this issue is specific to Skipjack, it's probably better to
> > fix
> > > > it in Skipjack.pm.  Try this patch (untested attached) and see if it
> > > > works.
> > > And if that works do this for the list of other fields that require
> > 1-40
> > > characters according to the SkipJack manual.
> > It shouldn't be fixed for really required fields like name and city.
> > SkipJack module could throw an error before calling the gateway in
> > this cases.
>
> Name, City, State all require 1-40 characters ... So 
> Name: X
> City: X
> Would be valid in SkipJacks book ... 
> Why would those fields be more 'required' than State?
>
> Just wondering if it matters for the payment processor, or just for the
> person dealing with it to be able to send the goods or bill to the correct
> address? So what I the deciding factor if something would be required for
> the Module?

Well, a transaction is certainly not valid without the holder's name.
But it depends how Skipjack gateway treats this data, resp. which kind
of fraud detection it offers.

Regards
	Racke



--
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Expert Interchange Consulting and System Administration
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Interchange Development Team

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