Re: [ic] Orders to countries which have no states/provinces ?

[Stefan Hornburg <suppressed>]

Gert van der Spoel wrote:
> > -----Original Message-----
> > From: suppressed [mailto:interchange-
> > suppressed On Behalf Of Peter
> > Sent: maandag 5 november 2007 12:33
> > To: suppressed
> > Subject: Re: [ic] Orders to countries which have no states/provinces ?
> >
> > On 11/04/2007 08:03 AM, Gert van der Spoel wrote:
> > > > -----Original Message-----
> > > > From: suppressed [mailto:interchange-
> > > > suppressed On Behalf Of DB
> > > > Sent: zondag 4 november 2007 17:43
> > > > To: suppressed
> > > > Subject: [ic] Orders to countries which have no states/provinces ?
> > > >
> > > > > > IC 5.4.2 with a modified foundation catalog. On my checkout form,
> > > > > > "State/Province" is a required field. Some countries however have
> > > > > > no entries in the State table. When customers try to submit orders
> > > > > > shipping to such a country, a rather cryptic error appears and
> > they
> > > > > > can't proceed (I use Skipjack). The error appears to be coming
> > from
> > > > > > Skipjack, but
> > > > I'm
> > > > > > not certain that Interchange isn't generating the error. Error
> > text
> > > > is:
> > > > > > (Payment process): There was an error accepting payment: Real-time
> > > > > > charge failed. Reason: Length of customer state (-82)  Credit Card
> > > > > > Information: Length of customer state (-82)
> > > > <snip>
> > > >
> > > > > The error says 'length of state' to be an issue. Are you sure that
> > > > 'NONE'
> > > > > actually works?
> > > > > I would assume that the state-length expected is 2 characters. So
> > it
> > > > would
> > > > > be rejecting everything else.
> > > > > If that is the case I'd add a   <option VALUE='NA'>Not Applicable
> > > > > as option ...
> > > > >
> > > > > CU,
> > > > >
> > > > > Gert
> > > > Hi - NONE does work in my tests, and there are many examples in the
> > > > State table of entries longer than 2 characters. Maybe 2 is a
> > minimum
> > > > but I'm not sure.
> > > Gotcha. Checked a SkipJack manual (2004) and minimum requirement for
> > > state is 1 (actually 1-40 is allowed).
> > >
> > > So if you do not care about the State itself you could still go with
> > the
> > > <option value='NA'>Not Applicable    setting. Then you do not need
> > the
> > > additional field.
> > >
> > > You could put a test in your form profile in case someone from the US
> > > tries to be funny and Choose the 'NA' state ...
> > >
> > > As SkipJack is requiring at least 1 character you apparently cannot
> > > make the field optional.
> > Since this issue is specific to Skipjack, it's probably better to fix
> > it in Skipjack.pm.  Try this patch (untested attached) and see if it
> > works.
>
> And if that works do this for the list of other fields that require 1-40
> characters according to the SkipJack manual.

It shouldn't be fixed for really required fields like name and city.
SkipJack module could throw an error before calling the gateway in
this cases.

Regards
	Racke

--
LinuXia Systems => http://www.linuxia.de/
Expert Interchange Consulting and System Administration
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Interchange Development Team

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