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Re: [ic] Users complaining about errors


Grant wrote:
I've been contacted at least 3 times in the 1-2 weeks by customers who
got a "blank page" or a "broken link" when submitting a form.  I
haven't gotten an email like that before so I'm thinking I've got an
issue here.

There is nothing in error.log, error_log, or ssl_error_log.  The only
thing I can think of would be a timeout due to a locked table since
I'm logging all traffic via mysql, which I've been warned about.  I
haven't seen a timeout or significant response delay myself though.
How would you track this down?
Is it possible that the session just had expired ?

I would be very surprised.  I've been using 'SessionExpire 2 days' for
a long time and these complaints just started.


Grant,
Have you looked in your Apache logs? Are you able to trace a given request through Apache (access_log) into Interchange (debug.log or error.log or something)? Doing so may reveal where things are breaking. Are these requests all coming from the same page? Or doing the same action (like uploading a file)?


--
Spencer Christensen
Software Infrastructure Team Leader
www.backcountry.com
We use the gear we sell.
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