RE: [ic] one store gone nuts - 500 errors - HELP!

["Paul Jordan" <suppressed>]

suppressed wrote:
> ----- Original Message -----
> From: "Marty Tennison" <suppressed>
> To: <suppressed>
> Sent: Tuesday, September 04, 2007 6:11 PM
> Subject: Re: [ic] one store gone nuts - 500 errors - HELP!
> 
> 
>> Glenn McCalley wrote:
>>> Hi all.
>>> 
>>> Store works fine until you press the final "Place Order" button on
>>> the checkout page. 500 - Internal Server Error.
>> [snip]
>> 
>> My ideas....
>> 
>> 1) Variable  DEBUG  1   (in interchange.cfg) restart
> 
> Already tried that - used it before once - and no
> /tmp/icdebug file gets
> created (I thought that's where it got created?).
> At least "find" can't find anything by the name "icdebug"
> anywhere in the
> system.  Terrific.  Some other switch need to be thrown to
> get that started?
> 
>> 2) Check etc/username.counter and etc/order.number and make sure the
>> next username or order number does not conflict with the DB records
> 
> Order number seems OK: order.number is 004745, last good
> order was 004715.
> 30 missing order numbers are I'm sure attempts to purchase by
> customers and our tests.
> 
> logs/log shows last user created U04613
> username.counter is: U04643 -- I'm sure the gap are the
> purchase attempts in
> the past few hours.
> Same 30 number gap as order.number.  Consistency, anyway...


Does this happen for logged in customers as well?

I believe Peter was asking about if those usernames were already created in
userdb, without the counters knowledge.

Paul 

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