Re: [ic] one store gone nuts - 500 errors - HELP!

["Glenn McCalley" <suppressed>]

----- Original Message ----- 
From: "Peter" <suppressed>
To: <suppressed>
Sent: Tuesday, September 04, 2007 7:41 PM
Subject: Re: [ic] one store gone nuts - 500 errors - HELP!


> On 09/04/2007 04:27 PM, Glenn McCalley wrote:
> > ----- Original Message ----- From: "Peter" <suppressed>
> > To: <suppressed>
> > Sent: Tuesday, September 04, 2007 7:05 PM
> > Subject: Re: [ic] one store gone nuts - 500 errors - HELP!
> >
> >
> > > On 09/04/2007 02:22 PM, Glenn McCalley wrote:
> > > > Hi all.
> > > >
> > > > Store works fine until you press the final "Place Order" button on the
> > > > checkout page.
> > > > 500 - Internal Server Error.
> > >
> > > The only time I have seen where the global error.log file doesn't show
> > > something is if Perl itself crashes, check for a core dump.  Was Perl or
> > > one of its modules recently upgraded?  Do you use the stock Perl or one
> > > you compiled yourself?  What about the modules?  What platform are you
> > > running on?
> > >
> > > Peter
> > Hi Peter, yes I do get perl.core dumps.  Sorry should have said that
> > before.
> >
> > - FreeBSD 5.3
> > - Perl 5.8.5 compiled myself, not the port.
> > - Interchange 5.2.0
> > - No Perl updates additions in some time.
> >
> > BUT -- the other stores are fine.  Hald a dozen of them.  Same IC.
> > Selling things, issuing receipts, making money.
> > That's what's got me swinging - this box has been rock solid for over a
> > year and it's only -this-one-store-.
> > I'd think if it was Perl by itself they'd all be smoking ruins.
>
> If you're getting core dumps from Perl then that's definitely your
> problem.  They can be caused by the oddest combination of things and can
> easily happen on just one shop.
>
> Upgrade to the latest perl (5.8.8) and build a new
> Bundle::InterchangeKitchenSink, DBD::mysql (or whatever other database
> you have) and any other perl modules you might be using.  I would
> install in a seperate directory (I usually use something like
> /usr/local/perl-5.8.8)
> that way you can keep your old perl and switch back if there's any new
> problems, though 5.8.8 has been out for quite some time now so I doubt
> you will find any problems with it.
>
> Do that and your problems will almost certainly disappear.
>
> Peter

Agreed, except how can it easily happen on just one store?  They all use the 
same Perl, AND it worked fine until this afternoon.

I'm not arguing Perl should be updated but I don't think Perl just decided 
to not work - something CHANGED from one moment to the next and that should 
be able to be identified and changed back.

Glenn.




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