RE: [ic] mod_interchange and Apache MaxClients

["Ron Phipps" <suppressed>]

> From: suppressed
[mailto:interchange-users-
> suppressed On Behalf Of Kevin Walsh
> Sent: Thursday, November 17, 2005 12:34 PM
> 
> I'm thinking about the PSP hanging issue and how that could effect
things
> and I'm lead to believe that the following is happening:
> 
>     1. User submits a request that causes a call to the PSP to be
>        made.
> 
>     2. The PSP is taking its sweet time, so IC waits for a response.
> 
>     3. 10 seconds later, mod_interchange gives up and resubmits the
>        user's request.  This compounds the problem.
>
>     4. Loop back to #2 ten times, with a two second delay between
>        attempts.
> 
> The above will probably wind up eating a lot of sockets, and also
munch
> its way through your processes leading to the problems reported.
> 
> I believe the following, posted earlier in this thread, is a symptom
> of the later failures, rather than the initial cause:
> 
> >
> > [Thu Nov 10 20:15:11 2005] [error] [client x.x.x.x] Malformed header
> >  return by Interchange:
> > [Thu Nov 10 20:15:11 2005] [error] [client x.x.x.x] Premature end of
> > script headers: /home/xxxxxx/public_html/favicon.ico
> >
> 
> Can you check your logs to see if you can spot anything that looks
like
> "Failed to select the response header."

I see errors like this:

[Tue Nov 15 08:12:09 2005] [error] (104)Connection reset by peer: access
to /noi-05.html failed for x.x.x.x, reason: error sending headers to
client

Is that what you were looking for?
 
> I could be wrong, but the above sounds plausible.
> 
> Possible workarounds, if you find the above error message.
> 
>     1. Upgrade Interchange.  Upgrade it now!  See the wget comments.
> 
>     1.1. Upgrade everything else while you're at it.  I see people are
>        still using Red Hat 7 and Perl 5.6 for some reason.
> 
>     2. Add "ConnectTries 1" to the mod_interchange <Location>
>        parameters in your Apache configuration.  This will cause the
>        initial timeout to force a failure, rather than retry the
request.
> 
>     3. Increase the mod_interchange timeout.  This can only be done by
>        editing mod_interchange.c, to increase the IC_DEFAULT_TIMEOUT
>        definition, and recompiling mod_interchange.so.  Perhaps I
should
>        make that configurable in the Apache config.

So perhaps we should make the IC_DEFAULT_TIMEOUT to be the payment
gateway timeout + a couple seconds?

> Give the above a try and see if any of it works.

This all sounds plausible.  We switched from the Verisign PfPro (uses an
exe) to a custom Payment provider probably 1-2 months ago.  I wrote the
custom module to use LWP::UserAgent + Crypt::SSLeay, with the default
timeout (30 seconds?).  Can LWP::UserAgent + Crypt::SSLeay be effected
in a similar way that Net::SSLeay is?  Or is LWP::UserAgent free of
those problems?  

If someone comes back and says switching to the wget method solves the
problem for them then I will rewrite the module to use wget and see if
it solves our issue as well.  Is this pointing to some bigger issue?
Perhaps the way that mod_interchange handles timeouts?  Or is this just
par for the course when a process takes too long to return?

Thanks!
-Ron

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