Quoting Glenn McCalley (suppressed): > > Just wondering if this is happening to anyone else? > > > > We encrypt the CC number and process via our own terminal not a payment > > gateway. > > > > It appears to be happening more frequently now (probably as we have more > > orders) that the CC expiry dates are incorrect. > > > > I believe it is because the CC expiry date is a drop down list and users > > try to move down the page on the checkout with either a wheel mouse or > > down arrow and don't realize they are changing the date. > > > > I am going to change this to a non-drop down field in our sites as it is > > becoming very un-professional having to call or e-mail people to get the > > correct date. > > > Happens to us all the time with the state and shipping option drop-downs. > Customers would call on the phone "I specified UPS Ground and your system > changed it to Next Day Air what are you trying to do?" We just did the > online store for the Presidential Inauguration, meaning a -whole- lot of > people who don't buy a lot of stuff online, and had several dozen complaints If you put in the zip code database, available several places, you can check zip against state and catch those. -- Mike Heins Perusion -- Expert Interchange Consulting http://www.perusion.com/ phone +1.765.647.1295 tollfree 800-949-1889 <suppressed> p.s. sorry for lower case, injured hand How far can you open your mind before your brains fall out? _______________________________________________ interchange-users mailing list suppressed http://www.icdevgroup.org/mailman/listinfo/interchange-users
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