Hi all,This moring I was handed a message sent to head of the sales department from a customer who had been on our storefront recently and experienced something interesting while attempting to save their shopping cart during their visit to Interchange.
As I understand it they wanted to save their cart and do some more shopping, however their cookie settings were such that it was not possible at the time for them to do this. Apparently they were greeted with the following message:
"You must have cookies set to leave the basket. Check out now or forever lose your shopping cart."My suspicion is that this is a customer that is using IE6 with SP2 installed on their Windows XP machine. If this is indeed the case the only way for them at the moment to be able to save their cart is to change their security settings themselves. To my mind this just isn't a viable option. Following is the rest of the message outlining their cookie settings:
*******************************This is the message dispayed when I went to check out. Actually, I wanted to add a couple more things to my shopping cart and not check out right that second. Your message tells me I'm unable to do so.
My cookie policy is pretty much standard. I block cookies from tracking sites (third-party cookies) but allow cookies for personalized services. I block third-party cookies that use personal inforamtion from my site with my consent. I also block first-cookies that try to use personal information from my site without my consent. This is standard practice in internet explorer and my firewall. I like my privacy.
It's not the message that needs to be changed although... It's the cookie policy by your webmaster. ********************************So, my question is this: is there a better way to approach the cookies and their setting so that a tightly configured browser with secure settings can still be able to save their shopping carts?
======= Interchange Information ======= RedHat 9.0 Perl 5.8.5 ( compiled with no-threading ) Interchange 5.2 ( foundation ) Mysql 3.23 Perl mods ( all of'em including the kitchen sink! ) -- Mark Weaver American Micro Industries, Inc. Webmaster/Database Systems Administrator --------------------------------------- Remember: Amateurs built the Ark, Professionals built the Titanic _______________________________________________ interchange-users mailing list suppressed http://www.icdevgroup.org/mailman/listinfo/interchange-users
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