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Re: [ic] Random missing order report e-mail


Thomas J.M. Burton wrote:
I'm running a few catalogs through Interchange 5.0 and my clients have recently been telling me that they are missing order report e-mails from random orders. The orders are placed fine, the customer gets a receipt e-mail, the order shows up in the Admin Orders Area, but no report e-mail gets sent to the ORDERS_TO address.

This doesn't happen with every order, but the frequency of incidents has been increasing. Has anyone else experienced this? Any ideas of where to look or suggested solutions?

Jon Jensen wrote:
This sounds like the unfortunately common Perl signals problem. If you're using /usr/sbin/sendmail to send mail, then you're calling a subprocess and can run into the same problems people often see with payment gateways or GnuPG failing. Search the list archives for "Perl signals" for details.

Jon



That seems to have worked, Jon. Thanks for the tip!

For those with a similar problem who find this in the future, I used the advice in this post:
http://www.icdevgroup.org/pipermail/interchange-users/2004-April/038867.html


Thanks again,
Tom


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