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Re: [ic] UserTrack question



Am 06.10.2004 um 04:54 schrieb Jon:



I've noticed in my usertrack file that a user can have multiple
IP address (some close and some way out) while having the
same session ID.  Does this sound possible ?  How can it
be possible, and is it a problem ?  I notice this occurs when
the user moves from the basket page to the checkout page and
I'm wondering if this could be causing the person to loose their
cart contents.  I have no idea this is happening or not just some
speculation/concern on my part.  And I do have dedicated IP with SSL.

Jon


This is actually quite common with several large ISPs, most notably AOL. I do not see any reason for this happening more often on specific pages, other than possibly the time a user spends on the page.

It should not be a problem (with interchange), a user should keep the session ID as well as his basket.

cheers, Frank


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