Re: [ic] 4.9.3 "ship status update failed"

[Ed LaFrance <suppressed>]

At 08:51 PM 1/4/2003 -0500, you wrote:
> Hi All,
>
> I just moved my store from my old server running IC 4.8.5 to a new
> server running IC 4.9.3 and now when I try to update the status of an
> order via "Ship all lines -> Update the order" I get the following
> message in green on the Pending Orders page:
>
> Orderline 00000150-1 ship status update failed.
>
> Here is what is in my log file.
>
> 24.103.254.107 nsNTBLSU:24.103.254.107 - [04/January/2003:17:16:09
> -0800] daboy /~daboy/cgi-bin/cart.cgi/admin/order Attempt to set slice
> of 00000150-1 in read-only table orderline
> 24.103.254.107 nsNTBLSU:24.103.254.107 - [04/January/2003:17:16:36
> -0800] daboy /~daboy/cgi-bin/cart.cgi/admin/order Attempt to set slice
> of 00000150-1 in read-only table orderline
> 24.103.254.107 nsNTBLSU:24.103.254.107 - [04/January/2003:17:16:47
> -0800] daboy /~daboy/cgi-bin/cart.cgi/admin/order Attempt to set
> orderline::status::00000150-1 in read-only table
> 24.103.254.107 nsNTBLSU:24.103.254.107 - [04/January/2003:17:16:47
> -0800] daboy /~daboy/cgi-bin/cart.cgi/admin/order Unable to send mail
> using /usr/lib/sendmail
> > Message follows:
>
>
> The status is changed to "shipped" just fine, but no ship_notice email
> is sent.
> My "transactions" table's order status updates to "shipped" just fine,
> but the status for each line item in the "orderline" table remains at
> "pending".
>
>
> I have found this exact problem posted by Grant on Nov. 12th but there
> was not solution.  Can someone please help?

Error messages can sometimes be misleading, but intially it appears there 
may be two problems:
        1. write permissions on the orderline table are not set;
        2. Interchange cannot find your sendmail program.

For 1, check the relevant admin pages for the presence of the tag which 
sets write permission on the orderline table, this is usuall [flag 
type=write tables="table list"] or [tag flag write]table list[/tag]. For 2. 
verify the location of sendmail on the command line using 'which sendmail' 
or 'whereis sendmail'.

- Ed L.


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