Linda Hu wrote: > Dear Sir, > > I can't see the uninstall program for windows. > > When I try to install again, I will see the following message: > > Service 'Big Sister Agent' (BigSister) could not be installed. Verify > that you have privileges to install system service. > > I use administrator's privileges and I still can't install it again. > > How to fix it? Did you manually stop the service first? It's possible the uninstall fails to try to stop the service, which causes it to be unable to remove its files. Note: I don't use BSA for windows, so this is a bit of a guess.
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